The Bottom Line on Top Performance

Every day around the world, HWI’s people and products stand up to the challenges and pressures of every job. And for over 150 years, companies have relied on our world-class products that continue to set the gold standard for the refractories industry.

We’re the people who respond like no one else. The ideas that will change tomorrow. We’re nearly 2,000 people with one goal: to keep your business moving forward.  Our problem-solving, fly-into-action, whatever-it-takes people are driven to minimize your downtime and are beyond responsive. At HWI, we’re beyond reliable, as shown below.

District Sales Manager Marc Jacobs got a call from a large US producer at 3:50 AM one night.  They had just burned through their furnace and would need brick the following day by noon.  By 7:00 AM the next morning, Marc had contacted DC manager Mac Harper, who was able to secure and load two trucks, making the deliveries on time.

At 3:00 PM, the customer called again, needing more AMERICLASE for their banks. But this DC did not have the necessary material. Marc contacted salesman Larry Sewell to see about borrowing a truck of material. And the DC was once again able to line up a truck and make it happen. This truck delivered by 10:30 PM. Just in time.

That same day, our salesman got another call.  The customer’s drier unit was down, and they would have to start using DOSSOLITE to line their tundishes. The location only had two bags in stock, and needed more until they could get the drier back working. We had a truck of DOSSOLITE in our local DC, and Mac was able to get that truck out and delivered by 6:00PM. Thus keeping this large US producer running. This is a perfect highlight of our 24/7/365 service we provide, along with the competitive strength of our DCs’ ability to respond very fast with targeted inventory. Our individuals do whatever it takes to keep a customer up and running.

At HarbisonWalker International, the bottom line is this: We live the refractory business. We rise to every challenge and do whatever it takes to get the job done.