As we celebrate customer service week (October 6–10, 2025), HWI, A member of Calderys recognizes the dedication and excellence of our customer service team — and announces the recipient of this year’s Judy Pehle Customer Service Award: Christy Stuckenschneider, Customer Account Specialist.
Recognizing the legacy of service
The Judy Pehle Customer Service Award is one of HWI’s most meaningful honors, recognizing those who go above and beyond to deliver world-class service while embodying our core values of Tenacity and Accountability.
Named in memory of Judy Pehle, an HWI team member with more than 30 years of service, the award celebrates individuals who demonstrate the same passion, integrity, and commitment. As Judy brought to her work every day. Her legacy of precision and leadership continue to inspire our teams across the company.
After being awarded annually until 2018, HWI proudly reestablished the Judy Pehle Award in 2025 to honor outstanding members of our Customer Service team who support multiple customer locations and exemplify the spirit of service excellence.
Honoring the 2025 Recipient: Christy Stuckenschneider
This year’s honoree, Christy Stuckenschneider, has been an integral part of the HWI family for over 35 years. As a Customer Account Specialist, Christy’s work consistently reflects the highest standards of professionalism, reliability, and care.
Known for her solutions-focused approach and her deep dedication to both customers and colleagues, Christy has built lasting relationships based on trust and respect.
A Week to Celebrate Commitment
Customer Service Week is a special opportunity to recognize the frontline professionals who play a vital role in supporting HWI’s customers across industries including aluminum, thermal processing, steel, and beyond. Their knowledge, responsiveness, and teamwork ensure that our customers receive the products, guidance, and service they depend on to keep their operations running smoothly.
At HWI, customer service is more than a team, it’s a shared commitment across the organization. Each interaction reflects our mission to deliver world-class refractory solutions with integrity, expertise, and care.
To all our Customer Service professionals: thank you for your continued dedication and for making HWI a trusted partner to our customers worldwide.
About HWI, A member of Calderys
HWI is one of the leading suppliers of refractory products and services in the United States, with a history that spans 160 years. It is part of Calderys and is the brand for the Americas region of the Group. HWI operates an extensive network of manufacturing sites and distribution centers across the Americas, along with the largest refractory industry research facility in North America. Serving virtually every major industry that requires refractory solutions to enhance production and protect assets, HWI is consistently recognized for its talented experts, industry firsts, and intensely driven excellence.
For more information, visit https://thinkhwi.com