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COVID-19 Update – October 2020

Oct 15, 2020 / COVID-19 Updates

Since the onset of the COVID-19 pandemic, our priorities at HarbisonWalker International (HWI) have been clear. Our top concern remains to protect the safety and well-being of our team members, their families, and our valued customers. Concurrently, we’ve been committed to delivering a continuous supply of quality products and services to all our customers, all without interruption.

Our assurance to you is that today and into the future, we remain intensely focused on delivering this continuity and quality, along with the highest levels of customer care from HWI. We remain fully prepared and dedicated to being your “first and only call” for refractory products and services today and beyond this pandemic.

Across all our operations, we’ve executed successfully on a very robust COVID response protocol, and we’ve adapted with agility as situations evolve. All our facilities are strictly adhering to safety precautions in compliance with applicable local, state, national, and international guidelines. Our teams have managed COVID-related challenges through disciplined and comprehensive practices at all HWI sites and within our field-based sales and service teams. We also thank our customers, who are taking disciplined steps to keep our employees safe as we work together on their sites.

We are intensely proud of our team for staying safe without compromising our customers’ confidence in us. Our employees have stepped up to drive a culture of safety and personal discipline in all HWI facilities, at our customers’ sites, and within their personal lives.

Since this pandemic began, we’ve been at full production without pause to ensure that we provide customers with all the products they need to keep moving forward. Demand for HWI refractory products and services is strong, and we remain well-positioned to continue meeting it.

Even during these unpredictable times, we have not lost sight of anticipating our customers’ ever-changing needs. We continue to invest in technology, product innovation, new services, and productivity. All of our functions are staffed, and we’re working hard to continue identifying and providing solutions before they become problems for our customers.

Thank you for your business. We will continue to keep you informed with updates, but please contact us at any time.

About HWI, A member of Calderys

HWI is the largest supplier of refractory products and services in the United States, with a history that spans more than 150 years. It is part of Calderys and is the brand for the Americas region of the Group. HWI counts 25 manufacturing sites and 20 distribution centers in the Americas, as well as the largest refractory industry research facility in North America. Serving virtually every major industry that requires refractory solutions to enhance production and protect assets, HWI is consistently recognized for its talented experts, industry firsts, and intensely driven excellence.

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