Our Problem-Solving VAS Team

May 26, 2021 / People

We at HWI are the thought leaders. The researchers. The innovators. We’re the refractory partners who won’t melt when the heat is on, who live to solve your greatest challenges. Every day at HarbisonWalker International, we design refractory solutions that help improve efficiencies, make installations easier, extend campaign lives, and save customers millions of dollars. And it all begins with our intensely driven service teams.

HarbisonWalker International’s dedicated Value-Added Service (VAS) team provides on-site management, installation, equipment, inventory management, heating solutions, and testing. And most recently, problem solving.

Our team traveled to a customer site to perform a shotcrete installation, only to find out that this furnace design was different from those encountered previously. This different design allowed for a hotter that normal condition in the area they typically have to run the delivery pipe/hoses through. This was causing the pipe and hoses to see extreme heat that could cause material to set in the lines. After some careful thought, consideration, and anticipation, while delivering like no one else, the team developed an alternate plan to redirect the delivery pipe to a different part of the furnace and completed the job successfully and on time.

No one delivers like HWI. We’re nearly 2,000 people with one goal: to keep your business moving forward.

About HarbisonWalker International

With more than 150 years of industry leadership, HarbisonWalker International (HWI) is the largest supplier of refractory products and services in the United States. Headquartered in Pittsburgh, Pennsylvania, the company’s international network spans North America, Europe, and Asia, with 19 manufacturing plants, 30 global sourcing centers, and technology facilities in both the United States and China. Serving virtually every major industry that requires refractory solutions to enhance production and protect assets, HWI is consistently recognized for its talented experts, industry firsts, and intensely driven excellence.



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